Our smartphones are now capable of performing a good number of functions, we are able to send emails, download files, work… However, fortunately, it is still able to achieve its primary functionality, making calls! Unfortunately, some mobile phone users face some very original concerns, their Motorola Moto Z4 hangs up alone, in this situation, what to do? We have written this guide to help you solve this problem. First we will show you why he makes phone calls for no reason, and, second, show you the solutions available to you to correct this problem.

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Why is my Motorola Moto Z4 hanging up for no reason?

Having your Motorola Moto Z4 hanging up for no reason while you are on the phone is really annoying. Besides cutting off your discussion, it can also waste a lot of your time. When you call a friend, it's not too awkward to get back to them and resume the discussion where you left off, but when it comes to a professional and important call it's much more complex and problematic to go back to the switchboard and wait before having the other party on the phone again. Finally last really annoying point of a Motorola Moto Z4 that cuts communication for no reason , it is if you are on the phone with a customer service, you have already waited several tens of minutes for an answer, and while you are explaining your problem the call is cut ...

My Motorola Moto Z4 hangs up for no reason due to a touch problem

First and most frequent cause of stopping your calls, it's a problem sensor proximity and therefore touch . Indeed, it sometimes happens if it happens that your proximity sensor is faulty that your Motorola Moto Z4 does not know that your smartphone is stuck to your face, which will have the consequence of lighting up and unlocking your screen ... It suddenly becomes simple that because of a contact with your face you can hang up your call without wanting it.

My Motorola Moto Z4 hangs up on its own due to a software problem

Fairly frequent explanation, it happens quite frequently that a Motorola Moto Z4 hangs up on its own due to a software bug. It is relatively complicated to pinpoint the exact cause of the problem, however, update problems, or third-party applications can cause this type of problem.

The communication of my Motorola Moto Z4 cuts off due to my contact

Finally, it is rarer, and above all it will only happen to you with an interlocutor, nevertheless, it happens, mainly with the after-sales service, that after a certain years the communication cuts without reason. They will find it hard to accept that the problem comes from their home, however, it is a bug in their server that will cause these communication stability concerns.

Solutions to stop your Motorola Moto Z4 hanging up

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Finally, we will now show you the solutions that we have found to allow you to correct your Motorola Moto Z4 problem which hangs up on its own.

Restart your Motorola Moto Z4 to stop nuisance hang-ups on your smartphone

It may seem simple, however, it is very rare these days that we restart our Motorola Moto Z4 or turn it off, the vast majority of people keep it on 24 hours, suddenly, the smartphone can accumulate bugs. . It is therefore healthy to restart it from time to time to free up the RAM and correct some bugs. We recommend that you start with this solution before embarking on more complex processes.

Check the condition of the proximity sensor of your Motorola Moto Z4

As we told you a little earlier in this article, it could be that your problems are happening due to your faulty proximity sensor. To check that it is not the cause, you will check, when you are in communication that the smartphone screen turns off when it approaches your face (or any object to take the test). Having this part repaired is not very expensive in itself, maximum € 20, only the labor to open your Motorola Moto Z4 can quickly go up, contact a specialized store for a precise estimate.

Reset your Motorola Moto Z4 to prevent your smartphone from interrupting your communications for no reason

A more radical solution than restarting, however, also more effective, you can reset your Motorola Moto Z4 to ensure that your smartphone does not hang up on its own. This will result in resetting it to factory settings, implying that you will only have the original applications and your memory will be erased. As a precaution, we advise you to save all your essential data by connecting your Motorola Moto Z4 to a computer. Now just follow the procedure below to reset it:

  • Make sure your smartphone has at least 80% battery, otherwise plug it into the mains
  • Go to the "Settings" of your Motorola Moto Z4
  • Then in " Advanced "or » Reset options »Depending on the Android version of your smartphone
  • Press on " Clear all data " or " Reset smartphone »And confirm the process, you may be asked for your screen unlock code
  • Restart your Motorola Moto Z4 and restore your data

Get in touch with the After Sales Service to repair your Motorola Moto Z4

If it happens that despite all the attempts seen above, you are still the victim of your Motorola Moto Z4 problem which hangs up on its own, the last solution will be to get in touch with the after-sales service of the brand. Indeed, you are certainly facing a complex software problem. If it happens that you are under warranty the whole process will be taken care of by the manufacturer, otherwise it will certainly cost you around 100 €.

If you want a maximum of tutorials to become the king of the Motorola Moto Z4, we invite you to consult the other tutorials in the category: Motorola Moto Z4.